Our current order processing time is 1-2 business days for in-stock merchandising. During this processing time, your online order is transmitted to our fulfillment warehouse, safely packed, and processed for shipment as quickly as possible. Our orders are processed through to the warehouse very quickly, so it is unlikely that we will be able to make any changes to the order once it has been placed. This excludes phantom creates, which cannot be changed or cancelled once they are ordered.
Please note that orders placed after 12:00pm Pacific Time will begin processing at our fulfillment warehouse the following business day.
Orders with express shipping selected (2-day or Next Day) are typically processed and shipped within 1 business day. However, please be aware that "2-Day" and "Next Day indicates the estimated delivery time after the order has been picked up by the shipping carrier, and does not include the processing time at our fulfillment center.
For International shipments the billing and shipping address must be the same or Fathead will not process the order.
Phantom create products take 2-4 weeks to ship from the time the order is placed. Once phantom create orders are placed we are not able to make any changes to, or cancel the order.
We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay in shipment that exceeds the normal processing and shipment time, please contact us at firstname.lastname@example.org
We are not able to ship to PO boxes, APOs, or FPOs, at this time. If you try to ship to this type of address, your order will not be shipped until we have contacted you to get an alternative address. We are currently working on expanding our shipping capabilities.
We currently ship to the following Countries: United States, Canada, Puerto Rico, and Guam. Phantom Creates are shipped to the United States, Canada, Puerto Rico, Guam, and Australia.
The return postage is not pre-paid but if you choose to do an exchange, we will ship the exchange item out free of shipping charges.
If your UPS package is returned to back to the warehouse, you will be credited back for the order, including shipping. We immediately re-stock your order upon receiving it into the warehouse. If you still desire the items, you will need to place a new order on fatheadworld.com
Please allow 10 business days from the day your package is received in to our warehouse for your return to be processed.